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GENERAL SUMMARY OF DUTIES
The Clinic Support Specialist will perform clerical and administrative duties to support effective and efficient operations of Portland Gastroenterology Center’s Provider Professional Clinic and its functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities for this position include any or all the following:
- Patient check-out
- Post-procedure written communication
- Schedule reconciliation with external institutions (e.g. Maine Medical Center)
- Record requests
- Special assignments or projects as needed.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- None
QUALIFICATIONS
Success in this position requires the employee to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations* may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High School diploma or equivalent; or
- Two years’ related experience and/or training; or
- equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Active BLS certification
COMPETENCIES
This position requires employees to possess, demonstrate, and develop the following competencies and/or attributes:
ADAPTABILITY
- Adapts to changes in the work environment
- Manages competing demands
- Accepts criticism and feedback
- Changes approach or method to best fit the situation
RELEVANT KNOWLEDGE
- Competent in required job skills and knowledge
- Exhibits ability to learn and apply new skills
- Keeps abreast of current developments
- Requires minimal supervision
- Displays understanding of how job relates to others
- Pursues continuing education
- Uses resources effectively
PLANNING AND ORGANIZATION
- Prioritizes and plans work activities.
- Uses time efficiently
- Integrates changes smoothly
- Works in an organized manner
PROBLEM SOLVING
- Identifies problems in a timely manner
- Gathers and analyzes information skillfully
- Develops alternative solutions
- Resolves problems in early stages
- Works will in group problem solving situations
SELF-MANAGEMENT
- Regulates impact of own emotions upon others
- Remains focused and energized under stress
- Accepts criticism and recovers quickly from setbacks
- Projects realistic self-confidence in abilities
PATIENT INTERACTION
- Listens and responds to patient needs
- Respects patients’ confidentiality and privacy
- Treats patients and families with compassion
- Adapts communication to meet patient needs
- Supports social, spiritual, and cultural needs
- Manages difficult or emotional patient situations
MEDICAL ORDERS
- Reviews chart prior to delivering care
- Completes care activity within specified time frame
- Follows policies for patient care and charting
- Gives care according to physician order
SAFETY AND INFECTION CONTROL
- Ensures clean and safe patient environment
- Practices infection control and Universal Precautions
- Uses equipment and materials properly
- Identifies and reports hazards
- Handles hazardous and infections waste properly
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Reasonable accommodations* may be made to enable individuals with disabilities to perform the essential functions.
All employees are frequently required to:
- Communicate verbally and in writing with patients, colleagues, and others
- operate a computer
- file and retrieve written documents
While performing the duties of this position, the employee will typically be in a clinic setting. This position’s physical demands include, but are not limited to:
- standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
- There will be extended periods of sitting required when performing administrative tasks and while attending meetings.
- There will be extended periods of standing required when performing direct patient care.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. The nature of the position may expose the Clinic Support Specialist to moderate levels of tension when dealing with issues. The level of tension is usually moderate, with high levels of tension occurring occasionally.
COMPENSATION
Pay Grade: 21
Minimum: $19.55/hour
Midpoint: $23.46/hour
Maximum: $27.37
Compensation is commensurate with experience, education, and certification (if appropriate)
EMPLOYEE EXPOSURE DETERMINATION – Category A
Per OSHA Regulations, any employee whose position classification falls into either Category A or B will be offered the Hepatitis B vaccination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this position. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.