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GENERAL SUMMARY OF DUTIES
The Nurse Navigator (NN) will perform nursing assessment and triage of patient care needs – both in-person and remote – and recommend interventions when clinically appropriate. The NN will work collaboratively with Portland Gastroenterology Center (PGC) physicians, clinical, and administrative staff to support effective and efficient operations of Portland Gastroenterology Center’s Provider Professional Clinic (PPC) and its functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities for this position include any or all the following:
- Serves as point of contact for referring physicians, patients, and caregivers to assist with patient scheduling and coordination of care.
- Coordinates appointments with providers to ensure timely delivery of diagnostic and treatment services and ensures that appropriate medical records are available for these appointments.
- Facilitates linkages to follow-up services.
- Assists physicians and Advanced Practice Providers (APPs), including conducting patient assessments.
- Works closely with the appropriate departments to provide access to pharmaceutical samples when appropriate.
- Maintains communication with patients, families and/or medical designeesand health care providers to monitor their satisfaction with their experience with PGC.
- Receives patient telephone calls and intervene appropriately for that patient’s specific needs in a timely manner. Alert physician or APP as needed to patient needs that require physician intervention.
- Follows up with patients as needed by telephone, to ensure compliance with treatment guidelines and to evaluate changing or uncertain clinical situations.
- Arranges language translation and/or interpretation services as needed.
- Maintains patient care standards and assures that patient care functions, such as assessment, treatment and documentation are completed safely and effectively.
- Participates in interdisciplinary team conferences, in-services and continuing education programs, national and regional professional organizations, and community-sponsored programs specific to Gastroenterology and digestive health.
- Incorporates evidence-based research into clinical practice and provide recommendations on practice clinical policies and processes to practice Directors.
- Coordinates patient care responsibilities within the scope of the practice for licensed and unlicensed health care providers.
- Builds partnerships with local agencies and groups (referrals to other services and/or support groups).
- Perform medical procedures as needed.
- Demonstrates respect for life, dignity, and rights of all persons.
- Completes special assignments or projects as needed.
SUPERVISORY RESPONSIBILITIES
- None
QUALIFICATIONS
Success in this position requires the employee to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations* may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- Associate’s degree in Nursing from an accredited institution required, Bachelor’s degree preferred; and
- Two years’ professional nursing experience; or
- Equivalent combination of education and experience.
- Gastroenterology/digestive health experience required.
CERTIFICATES, LICENSES, REGISTRATIONS
- Active Maine Registered Nursing License required
- Active BLS & ACLS certification required (can be obtained within six months)
KNOWLEDGE, SKILLS, AND ABILITIES
- Proven knowledge of GI practice strategies.
- Proven organizational, communication, and interpersonal skills.
- Proactive initiative to identify issues and recommend solutions.
- Ability to handle multiple priorities.
- High ethical standards. Intense desire to succeed. Ability to make tough decisions. Change agent.
- Knowledge of the nature of diseases, their treatments both curative and palliative, and the side effects of related therapies.
- Knowledge of area agencies and willingness to collaborate with these agencies, initiating referrals when applicable.
COMPETENCIES
This position requires employees to possess, demonstrate, and develop the following competencies and/or attributes:
ADAPTABILITY
- Adapts to changes in the work environment
- Manages competing demands
- Accepts criticism and feedback
- Changes approach or method to best fit the situation
RELEVANT KNOWLEDGE
- Competent in required job skills and knowledge
- Exhibits ability to learn and apply new skills
- Keeps abreast of current developments
- Requires minimal supervision
- Displays understanding of how job relates to others
- Pursues continuing education
- Uses resources effectively
PLANNING AND ORGANIZATION
- Prioritizes and plans work activities.
- Uses time efficiently
- Integrates changes smoothly
- Works in an organized manner
PROBLEM SOLVING
- Identifies problems in a timely manner
- Gathers and analyzes information skillfully
- Develops alternative solutions
- Resolves problems in early stages
- Works will in group problem solving situations
SELF-MANAGEMENT
- Regulates impact of own emotions upon others
- Remains focused and energized under stress
- Accepts criticism and recovers quickly from setbacks
- Projects realistic self-confidence in abilities
PATIENT INTERACTION
- Listens and responds to patient needs
- Respects patients’ confidentiality and privacy
- Treats patients and families with compassion
- Adapts communication to meet patient needs
- Supports social, spiritual, and cultural needs
- Manages difficult or emotional patient situations
MEDICAL ORDERS
- Reviews chart prior to delivering care
- Completes care activity within specified time frame
- Follows policies for patient care and charting
- Gives care according to physician order
SAFETY AND INFECTION CONTROL
- Ensures clean and safe patient environment
- Practices infection control and Universal Precautions
- Uses equipment and materials properly
- Identifies and reports hazards
- Handles hazardous and infections waste properly
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Reasonable accommodations* may be made to enable individuals with disabilities to perform the essential functions.
All employees are frequently required to:
- Communicate with colleagues, patients, and their families verbally and in writing.
- Operate a computer
- File and retrieve digital and written documents
While performing the duties of this position, the employee will typically be in an office and/or a clinical setting. This position’s physical demands include, but are not limited to:
- standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
- There will be extended periods of sitting required when performing administrative tasks and while attending meetings.
- There will be extended periods of standing required when performing direct patient care.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. The nature of the position may expose the Nurse Navigator to moderate levels of tension when dealing with issues. The level of tension is usually moderate, with high levels of tension occurring occasionally.
COMPENSATION
Pay Grade 28
Minimum: $27.63/hour
Midpoint: $34.54/hour
Maximum: $41.44/hour
EMPLOYEE EXPOSURE DETERMINATION – Category A
Per OSHA Regulations, any employee whose position classification falls into either Category A or B will be offered the Hepatitis B vaccination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this position. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
