About Portland Gastroenterology Center

Portland Gastroenterology Center (PGC) is Maine’s leading private gastroenterology practice, serving patients across the state with compassionate, high-quality digestive health care. With a team of nearly 180 dedicated professionals, we are committed to excellence in patient care, continuous learning, and a culture that values every member of our team.

The Role

We’re looking for an experienced, organized, and people-focused Call Center Trainer to join our Clinical Communications team. In this role, you’ll be the go-to resource for our Patient Service Representatives (PSRs): guiding new hires through onboarding, developing training materials, and helping your teammates deliver the best possible patient experience every day. This is a hands-on role that blends training with active participation in call center operations.

What You’ll Do

Train and onboard new Patient Service Representatives, covering scheduling workflows, system navigation, and call handling protocols.
Develop and maintain training materials, job aids, and workflow documentation to keep the team sharp and operations consistent.
Provide ongoing coaching and feedback through observation and real-time workflow guidance.
Handle inbound patient service calls alongside your team, triaging and scheduling according to established protocols.
Serve as the team’s first stop for workflow questions, process clarification, and day-to-day support.
Collaborate with the Clinical Communications Supervisor on training strategy and continuous improvement.
Assist with special projects as needed.

What We’re Looking For

High School Diploma or equivalent required; Associate’s Degree in a related field preferred.
At least one year of experience at Portland Gastroenterology Center (required); two or more years preferred.
Strong communication and interpersonal skills; we need someone who is patient, a clear communicator, and genuinely enjoy helping others learn.
Ability to manage competing priorities and stay organized in a busy call center environment.
Comfort working with scheduling systems and electronic health record platforms (experience with gGastro/ModMed a plus).
A collaborative, solution-oriented mindset and a commitment to PGC’s values of accountability, compassion, excellence, integrity, inclusion, and sustainability.

Compensation

The minimum pay rate for this position is $25.68/hour, and the maximum is $27.90/hour.
Pay will be commensurate with education, skills, and experience.

Why Portland Gastroenterology Center?

Be part of Maine’s leading GI specialty practice — a team that takes pride in the care we deliver.
A supportive, team-oriented culture where your contributions are recognized.
Opportunities for professional development and continuing education.
Competitive compensation and benefits.

Ready to make a difference for patients — and your teammates?

Apply today and join a team that values what you bring to the table.

Portland Gastroenterology Center is an equal opportunity employer.